Returns & Exchanges
30-day hassle-free returns on all eligible items
30 Days
Return window from delivery
Free Pickup
We'll collect from your doorstep
Quick Refund
5-7 business days processing
How to Return
Simple 4-step return process
Initiate Return
Log into your account and select the item you wish to return from your order history
Pack the Item
Place the item in its original packaging with all certificates and tags attached
Schedule Pickup
Our courier partner will pick up the item from your address at no extra cost
Receive Refund
Once inspected, your refund will be processed within 5-7 business days
Eligible for Return
- Unworn items in original condition
- Items with all original tags attached
- Items in original packaging
- Items with original certificates
- Items returned within 30 days of delivery
Not Eligible
- Custom or personalized items
- Items showing signs of wear
- Items without original packaging
- Items without certificates
- Items returned after 30 days
- Sale or clearance items (unless defective)
Exchange Policy
We offer free exchanges within 30 days of delivery. If you'd like to exchange your item for a different size, style, or product:
- If the new item costs more, you'll pay the difference
- If the new item costs less, we'll refund the difference
- Exchange shipping is free within India
- Custom items can only be exchanged for store credit
To initiate an exchange, please contact our customer service team or visit any Solitario store with your original purchase receipt.
Refund Information
Refunds are credited to the original payment method
Credit card refunds may take 5-10 business days to appear
UPI and wallet refunds are typically instant
Original shipping charges are non-refundable